NeuroStars Tutors Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.neurostarstutors.com , services, and online tools related to tutoring, coaching, and neurodivergent diagnosis.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Directly
• Full name, email address, phone number
• Student details (name, age, grade level)
• Educational history and performance
• Medical or diagnostic information (if voluntarily provided)
• Session notes and assessments
• Payment and billing information
b. Information Collected Automatically
• IP address
• Browser and device information
• Usage data (pages visited, time on site)
c. Information from Third Parties
• If applicable, information shared by parents, educators, or healthcare professionals with consent
2. How We Use Your Information
We use your information to:
• Provide tutoring, coaching, and diagnostic services
• Customize learning plans and resources
• Communicate with you about your sessions
• Manage appointments and billing
• Maintain and improve our services
• Comply with legal or regulatory obligations
3. Sensitive Information & Minors
We understand the importance of safeguarding information about neurodivergent students and minors. We:
• Collect sensitive data only with consent
• Require parental or guardian consent for users under [age, typically 13 or 16 depending on region]
• Store diagnostic or educational data securely and only share it with authorized individuals
4. Disclosure of Your Information
We do not sell or rent your information. We may share your data with:
• Tutors and coaches affiliated with our services (under confidentiality agreements)
• Licensed professionals for evaluations (with consent)
• Third-party service providers (e.g., scheduling, payment processors)
• Legal authorities, if required by law
5. Your Rights
Depending on your location, you may have rights under privacy laws such as GDPR, CCPA, etc., including:
• Access to your personal data
• Correction or deletion of your information
• Withdrawal of consent
• Restriction of certain data uses
To exercise your rights, contact us at enquiries@neurostarstutors.com
6. Data Security
We implement reasonable safeguards to protect your information, including:
• Data encryption
• Secure session portals
• Access controls
However, no system is 100% secure. We encourage you to use strong passwords and protect your login information.
7. Third-Party Services
Our site may use or link to third-party tools (e.g., video conferencing, analytics, payment gateways). Their privacy practices are governed by their own policies. We recommend reviewing them.
8. Cookies and Tracking Technologies
We may use cookies or similar technologies to improve site functionality and analyze traffic. You can manage your cookie preferences through your browser settings.
9. International Users
If you access our services from outside the United Kingdom, your information may be transferred and stored in our home country. We take steps to protect your data in compliance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll notify you of significant changes via email or a prominent site notice.
11. Contact Us
If you have questions about this policy or how your information is handled, please contact: enquiries@neurostarstutors.com